FAQs
How long will my order take to deliver?
For stock items we aim to provide a next working day delivery service, however we cannot guarantee this and on rare occasions there may be a slight delay with the courier. If your order is not delivered the next working day (if ordered before 2pm), please contact us and we will provide a delivery update.
If an item is out of stock when you place your order, you will be advised of a delivery date for your order.
What happens if the product isn’t suitable and I want to return it?
We offer a 30 day returns policy. Providing the goods are returned in a resalable condition, with original packaging and fixtures, A refund will be issued minus a 25% restocking fee and unfortunately we cannot refund the carriage charge for returned items.
You will need to arrange the return carriage - we recommend that smaller items are returned via a signed for delivery service, QIC Direct is not responsible for returned goods lost in transit. Please contact us prior to making a return.
Where can I find glass cutting/drilling details?
Each item page on our website includes the cutting/drilling details, if you require further information please get in touch.
Do you install or provide glazing services?
We do not install or provide glazing services; however, we have been supplying products to the fit-out sector for over 15 years, and can put you in touch with installers who can provide this service.